Refund and Exchange

We do everything we can to ensure your flight departs on time and we understand the inconvenience disruptions can cause. If your flight is cancelled or delayed more than 3 hours and you do not wish to travel you can cancel the unused flight (s) and receive a refund of the flight costs. Alternatively, if you have time on your hands and the flight is not cancelled you can ask a member of staff for some free refreshments. 

You can download a PDF copy of your rights as they apply to flights departing operating with Europe: EU261/2004. (


For more information please check and telephone number +800 67 89 10 11

If you are entitled to a refund under EU261/2004 please email: and note your booking reference, flight number, Date of disruption and the passenger names.

Your claim will be processed within 7 days and any refunded amount will be paid to the original form of payment.

Flight Information
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Explore our destinations

We’re flying to many new destinations this Spring/Summer. Check out our routes here.